VirtuAlarm is NOT a Central Station. It is an ALARM SIGNAL ROUTING SERVICE that allows the Alarm Dealer to individually or collectively move his accounts between Central Stations, as well as use specialized false alarm reduction platforms and alarm signal platforms that benefit not only the Dealer, but their Subscribers as well. Here is our current price list and several FAQ’s.
Q: What id the difference between an authorized Dealer and an Affiliate?
A: If you join as a Dealer, your considered a professionally licensed alarm installer or company who contracts directly with a 3rd party Central Station and also bills their own Subscribers. If you choose to become an affiliate, VirtuAlarm will provide you 24/7 UL monitoring of your accounts as well as perform your Subscriber billing and extend you their monitoring licenses for a flat $8.95 per month fee that is withheld from your Subscriber payments. (Affiliate Program Not Available in Canada.)
Q: How much does it cost to be a VirtuAlarm Dealer or Affiliate?
A: There is a one-time $9.95 setup fee to become a VirtuAlarm Dealer, which includes your first two (2) non-prorated months of our $5.00 monthly Dealer access charge, regardless of how many accounts you have online with us.
Q: What do we get for the $5.00 monthly access fee?
A: You receive full access to the VirtuAlarm portal to add, change or delete a customer 24/7. They also has access to the alarm history portal for review of both incoming signals and out going signals, including their customers interactive responses and full technical support for them and if needed, their customers. You also can request to have your company information, including your email address displayed on our “FIND AN ALARM DEALER” section under their State or Province.
Q: How much does it cost for a Dealer to add a new VirtuAlarm Customer to a Dealer group of accounts?
A: There is a one time $9.95 setup fee to add any NEW VirtuAlarm Customer, which includes the first two (2) non-prorated months of our $2.00 monthly Device service fee.
Q: After the first two (2) free months, how much is the service for each VirtuAlarm customer account?
A: VirtuAlarm charges a $2.00 per month fee for any of its platforms or services. We do not charge any additional for data use, cellular time or even call routing fees, regardless of what type of transmitter or which platform you use.
Q: How do I Add a Customer account?
A: When logging into the Dealer access portal, you can build a new Subscriber by entering the IP or Cellular Device ID which can be a serial number, MAC address or Caller ID if the alarm is sent over a phone line. Then you select several simple options and your Subscriber account is online and ready for testing.
Q: How do I cancel a Customer account?
A: A Dealer can Add, Delete, Update or Cancel any of their Customers online 24/7 through the Dealer access portal.
Q: How does a Dealer get one of their Customers alarm signals to route though VirtuAlarm?
A: VrituAlarm offers the Dealers wholesale pricing on its M2M-MIN-CELL, IP_WI-FI and Telephone re-transmitters that will directly connect the Customers alarm to our platform. We also offer direct input of any Dealers customer accounts over telephone lines and through 3rd party services such as Alarm-Net, Alarm.com, Telguard and Uplink.
Q: What VirtuAlarm platforms are included in your $2.00 per month fee?
A: The following Alarm Signal Forwarding Platforms are included free: