For any ipAlarm or M2M transmitter purchased from VirtuAlarm® or it’s Authorized Distributors.

How to Start a Warranty Return:

1. Test the Device(s) with VirtuAlarm® tech support to confirm it’s not working.

2. Confirm that the device is covered under warranty per the WARRANTY TERMS terms shown below.

3. If it is covered under warranty, complete the form on the very bottom of this webpage.

2. We’ll email you a return authorization within a few minutes 24/7,  simply attach it to the device.

3.  With the return authorization attached, mail the device(s) to the address listed on the return authorization form. ( If shipping internationally, mark the envelope “RETURN FOR REPAIR” to prevent Taxes & Duties.)

What We Do When Its Returned:

VirtuAlarm® technical support will bench test the device(s) to confirm proper function or not.  If the device is determined to be covered under Warranty, you will receive a CREDIT to your Dealer Billing Ledger for the warranty covered item, based on our depreciation schedule.  If we determine that there was no problem with the device, you will still receive a CREDIT to your Dealer Billing Account Ledger based on our depreciation schedule, plus a $45.00/US technical support fee.  Your Dealer Billing Ledger will show the complete refund amount and the non-refunded portion of the device allowing you to purchase a replacement device of the same or even newer technology.


(a) Warranty coverage is only extended to ipAlarm® transmitters and m2m services transmitter® products, with proof of purchase being directly from virtualarm® or its authorized distributors.

(b) Dealer must fully test device(s) with virtualarm® technical support prior to return, or warranty is void.

(c) Upon completion of testing the device(s) with a virtualarm® technician, dealer is responsible to immediately delete the device account from their dealer dashboard.

(d) Warranty period shall be 12 months from the date the device is received by VirtuAlarm® for repair, but not to exceed more than the dealers actual purchase date or date of devices initialization, whichever is oldest.

(e) A non-prorated depreciation of 8% shall be made for each month after the warranty coverage start date until the time the device is received in virtualarm® warranty center for testing.

(f) Warranty only valid on the first account installation of any device(s).  once a device has been removed from its first service location, the warranty is void.

(f) warranty void on devices received under any free, discount, promotional, warranty or replacement offers or that have been enrolled at any time in express services or setup for self-dispatch or non-central station reporting. 

(g) dealer shall be responsible for any return shipping costs, including any taxes, duties, or brokerage fees if applicable.

(h) if device is found to be in good working order, a $45.00/us fee will be charged for technical support before depreciations are made to determine the credit amount to be issued for the device(s).

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