Our Service Rates For:

VirtuAlarm® “AD” American Digital Converted Dealers

One-Time Set-Up Fees

  • NEW DEALER/PARTNER SETUP FEE. FREE 
  • STANDARD DEVICE ACTIVATION FEE: $5.95 + OPTIONAL SERVICES ADDED. ($5.95 waived on Conversions or bulk transfers from ADM to VirtuAlarm®.)

Monthly Fees

  • DEALER MONTHLY MEMBERSHIP FEE. $25.00
  • VirtuAlarm® ONLINE DEALER DASHBOARD TO ADD, UPDATE OR DELETE ACCOUNTS. FREE
  • GoToMyAlarm® ONLINE CENTRAL STATION REMOTE ACCESS VIEW ACCOUNTS AND ALARM ACTIVITY/HISTORY. FREE
  • SUBSCRIBER CHANGES IF CENTRAL STATION REQUESTED DIRECTLY: $4.50 (FREE if done through VirtuAlarm®)
  • SIGNALS SENT DIRECTLY INTO VirtuAlarm® MONTHLY BASE MONITORING FEE . $1.00
  • SIGNALS SENT DIRECTLY INTO VIRTUALARM® WITHOUT USE OF ‘I-NOTIFY,  ADD-ON FEE. $1.00
  • SIGNALS SENT DIRECTLY TO CENTRAL STATION ADD-ON FEE. $1.00

Customer / Dealer Signal Notification Services:

  • V-NOTIFY®: Included Free w/Total Control. <- Notify up to 10 users by APP,SMS of Alarm events as they are sent to your Central Station.
  • I-NOTIFY®: Included Free w/Total Control. <- Notify up to 10 users by APP,SMS & IVR of Alarm events, if not cancelled, they’re are sent to your Central Station.
  • D-NOTIFY®: Included Free w/Total Control. <- DIY Monitoring – Notify up to 10 users of Alarm events by SMS to ‘one-click- call” their local 911 center.
  • T-NOTIFY®: Included Free w/Every Customer Account. <- NEW: Techs/Installers can test alarm signals directly into their mobile phone in real-time.
  • iPhone® APP: Included Free w/Total Control. <- Download free at Apple Store
  • Android® APP: Included Free w/Total Control. <- Download free at Google Play Store

Alarm Signal Forwarding Service Fees:

  • IP/C.S./ADM NETWORK: Included Free with This program.
  • PSTN – TOLL FREE DIAL TO ANOTHER CENTRAL STATION +$10.00 Mo.
  • PSTN – DIRECT LOCAL NUMBER DIAL TO ANOTHER CENTRAL STATION: +$15.00 Mo. 
  • 200 SIGNALS PER CALENDAR MONTH, INCLUDED AT NO CHARGE. $1.50 PER 100 SIGNALS THEREAFTER.

Optional Service Fees:

  • VirtuAlarm® APP: FREE
  • VIDEO LINK: FREE
  • REMOTE ARMING: ipAlarm – Total Control: FREE
  • REMOTE ARMING: M2M Services: FREE
  • M2M DEALER PRIVATE PORTAL: $5.00 (Used Only for M2M Products.)
  • M2M DEALER MULTI-USER  PRIVATE PORTAL: $10.00 (Used Only for M2M Products.)
  • PSTN INBOUND ACCOUNTS CARRY NO ROUTING FEE.
  • THIRD PARTY NON-VirtuAlarm® BRONZE (ARM/DISARM) FEE +$5.00
  • THIRD PARTY NON-VirtuAlarm® SILVER (BRONZE + LIGHTS etc.) +$10.00
  • THIRD PARTY NON-VirtuAlarm® GOLD (SILVER + VIDEO.) +$15.00
  • THIRD PARTY NON-VirtuAlarm® STAND ALONE VIDEO ONLY  +$15.00
  • THIRD PARTY NON-VirtuAlarm® UL FIRE DEVICE FEE $18.00
  • RESIDENTIAL/COMMERCIAL TEST SIGNAL LOGGED IN VIRTUALARM: +$1.00
  • RESIDENTIAL/COMMERCIAL TEST SIGNAL LOGGED IN CENTRAL STATION: + $2.00
  • RESIDENTIAL/COMMERCIAL TEST SIGNAL PROCESSED FOR LTT IN VIRTUALARM: +$.010
  • RESIDENTIAL/COMMERCIAL TEST SIGNAL PROCESSED IN CENTRAL STATION: +$3.00
  • RESIDENTIAL/COMMERCIAL OPEN/CLOSE SIGNALS LOGGED IN VIRTUALARM: +$2.00
  • RESIDENTIAL/COMMERCIAL OPEN/CLOSE SIGNALS LOGGED IN CENTRAL STATION: +$3.00
  • RESIDENTIAL/COMMERCIAL OPEN/CLOSE SIGNALS PROCESSED IN CENTRAL STATION: $15.00
  • RESIDENTIAL CENTRAL STATION PROCESSED TROUBLE ZONES $1.00 ea
  • RESIDENTIAL/COMMERCIAL TEST SIGNAL PROCESSED IN VIRTUALARM: +$.010
  • RESIDENTIAL CENTRAL STATION PROCESSED SUPERVISORY ZONES $1.00 ea.
  • RESIDENTIAL CENTRAL STATION PROCESSED NOTIFY ZONES $1.00 ea.
  • COMMERCIAL BURGLARY CENTRAL STATION PROCESSED TROUBLE ZONES $1.00 ea.
  • COMMERCIAL BURGLARY CENTRAL STATION PROCESSED SUPERVISORY ZONES $1.00 ea.
  • COMMERCIAL BURGLARY CENTRAL STATION PROCESSED NOTIFY ZONES $1.00 ea.
  • RESIDENTIAL/COMMERCIAL BURGLAR ALARM AREAS 002 through 999: $1.50 each.
  • NON-UL COMMERCIAL FIRE ACCOUNTS: +$5.00
  • COMMERCIAL UL FIRE (NFPA 72) ACCOUNTS: +$3.00
  • COMMERCIAL FIRE ALARM AREAS 002 through 999: $1.50 each.
  • INBOUND TOLL FREE PSTN : $1. 00 (VirtuAlarm® accepts CID signals sent over a phoneline into our Virtual Toll Free Receiver line.)
  • UL FIRE PROCESSING PLATFORM TO MEET UL:  $3.00 (Required for any Fire account that needs to meet UL Fire standards.)
  • M2M DOWNLOAD SOFTWARE: $17.50 (Allows for unlimited upload/downloading of panels over the cellular connection using alarm panels software.)

Our Billing Policy:

  1. Unless arraigned in advance with VirtuAlarm® for direct billing, all fees will be charged to the Dealers credit card or ACH on file as they are created.
  2. Any device setup fees will be charged upon activation, plus the first 2 months of services, with no pro-rating. (VirtuAlarm® bills 1 month in advance.)
  3. All devices shall be re-billed on the 1st of the month, each new calendar month, for the next month in advance and is non-prorated or refundable.
  4. All devices shall be continuously be re-billed until such time the Dealer DELETES the Customer account with the associated device in their dashboard.
  5. All newly generated fees to be calculated and paid in full net 0.
  6. All Monthly fees shall be billed on the 1st of the month, net 0.
  7. Any invoice not paid within 5 days of invoicing shall be charged a 15%, minimum $5.00 late fee .
  8. Any past due account 20 days or more may be suspended and require full payment plus a $5.95 per account, minimum $25.00 reactivation fee.
  9. Each month, the Subscriber is charged for their pre-set fees based on the Dealers input. 
  10. VirtuAlarm® performs routine audits on all newly added accounts and will adjust the base fee withheld should the account be found to have any optional services.
  11. VirtuAlarm® has the right to back charge up to a full year on any previously uncharged optional services once they are discovered.
  12. Affiliate may request a future withholding adjustment should they make any system changes to remove optional services they are being charged/withheld for.
  13. All PAID Subscriber fees above the withholding fee for each account shall be posted to the Dealers “Billing Ledger” where it can be reviewed 24/7.
  14. Any FAILED payments shall show in the “Billing Ledger”, and not be credited to the Dealer until such time that they have become a “Completed Payment”.

 

Our Service Terms

  1. All services and pricing subject to change with a 30-day notice.
  2. Any billing errors must be reported to VirtuAlarm® by Dealer within 90 days of occurrence.
  3. VirtuAlarm has the right to re-bill Dealer up to 365 days after any billing error may be discovered.
  4. Express service signals must be sent to a VirtuAlarm partner Central Station over the C.S. Network.
  5. Express service includes C.S. network forwarding of medical, fire, panic and burglar alarm signals only. (See Express Signal Filter.)
  6. Express services logs all openings, closing, tests, trouble or supervisory signals in VirtuAlarm® history.
  7. Express Service does not include any UL Fire, V-Notify, I-Notify or D-Notify, SMS, IVR, Smart Phone or End-user services or access.
  8. Migration of any device into VirtuAlarm® for Dealer activation shall be at no charge.
  9. Once a device has been migrated into, or activated in VirtuAlarm®, it cannot be released or migrated out of  VirtuAlarm®.
  10. AlarmNet® for Less pricing based on total number of AlarmNet accounts using AlarmNet360 with a minimum of 25 accounts. Dealer required to reimburse VirtuAlarm® for their monthly wholesale AlarmNet360 fees plus a service fee. A security deposit equal to 100% of the Dealers monthly wholesale fees billed through AlarmNet 360 shall be held by VirtuAlarm®. Then, each month a fixed amount will be charged to Dealers payment source with semi-annual adjustments. (Contact a representative for full details.)
  11. Any devices leased through VirtuAlarm, including “Hardware As A Service” (HAAS) devices, must be returned to VirtuAlarm upon service termination or a separate retail fee will be charged to the Dealer.  We recommend updating the Customer information instead of cancelling the device itself.