Most questions on our products can be found in this Product Support & FAQ section.

If not, then please send questions to info@virtualarm.com for us to respond.

 

 

 

 

FAQ SECTION

Q: What alarm panels can I use with the IPalarm or the M2M line of transmitters?

A: Virtually every new or existing professional alarm panel on the market. 

Q: How are your transmitters able to work on all those alarm panel brands?

A: Both the IPalarm and M2M transmitters connect to the Tip and Ring of any alarm panel to re-transmit signals.

Q: What alarm formats can be used?

A: Currently VirtuAlarm can only process Contact ID format.  However, we are adding 3/1, 4/2 and high speed formats to the IPalarm by mid- 2019.

Q: How can I get support on IPalarm  devices?

A: We offer a support page for the IPalarm on our website, or you can visit www.IPalarm.com , call them at 1-800-965-2693 or send them an email at: info@ipalarm.com

Q: How can I get support on M2M  devices?

A: We offer a support page for all the M2M devices on our website, or you can visit www.IPalarm.com , call them at 1-800-403-7029 or send them an email at:support@ipalarm.com