Our Service Rates For:
VirtuAlarm® Central Station Dealers
One-Time Setup/Activation Fees:
- New Dealer/Partner Setup fee: $9.95
- All Device Activation fees: $5.95
Recurring Service Fees:
- Dealer/Partner Monthly Membership fee: $5.00.
- Dealer/Partner private M2M portal fee: $5.00.
Base Fee: $3.50 per Account, plus add on fees shown below.
Customer / Dealer Signal Notification Services:
- V-NOTIFY®: Included Free w/Total Control. <- Notify up to 10 users by APP,SMS of Alarm events as they are sent to your Central Station.
- I-NOTIFY®: Included Free w/Total Control. <- Notify up to 10 users by APP,SMS & IVR of Alarm events, if not cancelled, they’re are sent to your Central Station.
- D-NOTIFY®: Included Free w/Total Control. <- DIY Monitoring – Notify up to 10 users of Alarm events by SMS to ‘one-click- call” their local 911 center.
- T-NOTIFY®: Included Free w/Every Customer Account. <- NEW: Techs/Installers can test alarm signals directly into their mobile phone in real-time.
- iPHONE® APP: Included Free w/Total Control. <- Download free at Apple Store
- Android® APP: When Available, Included Free w/Total Control. <- Download free at Google when available.
Alarm Signal Forwarding Service Fees:
- IP/C.S. NETWORK: Included Free (Requires Central Station to be a VirtuAlarm® Central Station Partner and be issued a FREE IP Receiver.)
- PSTN – TOLL FREE: +$1.00 Mo. to forward signals to your alarm receivers toll-free number, if your Central Station is not a VirtuAlarm® Central Station Partner.
- PSTN – DIRECT DIAL: +$2.00 Mo. to forward signals to your alarm receivers non-toll-free number, if your Central Station is not a VirtuAlarm® Central Station Partner.)
- 150 SIGNALS PER CALENDAR MONTH, included at no charge. A fee of $0.01.5¢ (One & a Half Cents) per signal received above 150 in a calendar month.
Optional Communication Service Fees:
- Inbound Toll Free PSTN Receiver line: $1. 00 (VirtuAlarm® accepts CID signals sent over a phoneline into our Virtual Toll Free Receiver line.)
- Non-Alpha PSTN Receiver line: Included Free (VirtuAlarm® accepts CID signals sent over a phoneline into our Virtual Local Receiver line.)
- UL FIRE processing platform: $3.00 (Required for any Fire account that needs to meet UL Fire standards.)
- M2M Download Software: Base Fee + $15.00 (Allows for unlimited upload/downloading of panels over the cellular connection using alarm panels software.)
Optional Service Fees:
- VirtuAlarm® APP: Included Free
- Video Link: Included Free
- Remote Arming: IPAlarm w/Total Control: Included Free
- Remote Arming: M2M Services: Included Free (Requires Dealer have a M2M Private portal.)
- Dealer M2M Private Portal: $5.00 Mo. (Allows for unlimited number of M2M devices to allow remote arming/disarming + diagnostic features.)
- LTT services within Customers VirtuAlarm Account: $1.00 Mo.
- Areas reported above 00 and 01: $3.00 ea. Mo.
- Areas reported above 00 and 01: $3.00 ea. Mo.
- M2M Dealer Multi-User Private Portal: $10.00 (Same as Private Portal, but allows for multiple users.)
Our Billing Policy:
- Unless arraigned in advance with VirtuAlarm® for direct billing, all fees will be charged to the Dealers credit card on file as they are created.
- Any device setup fees will be charged upon activation, plus the first 2 months of services, with no pro-rating. (VirtuAlarm® bills 1 month in advance.)
- All devices shall be re-billed on the 1st of the month, each new calendar month, for the next month in advance and is non-prorated or refundable.
- All devices shall be continuously be re-billed until such time the Dealer DELETES the Customer account with the associated device in their dashboard.
- Delayed billing by credit card requires all unpaid fees and newly generated monthly fees to be calculated and paid in full on the 1st day of each month.
- Delayed direct billing requires all unpaid fees and newly generated monthly fees to be calculated and invoiced net 15, to the Partner by the 5th day of the month.
- All invoiced fees are due upon receipt ad billed to your payment source immediately. If payment is declined, the charge is considered past due, and late fees of 5%, minimum $15.00 may be charged to your account.
- Any past due Dealer account on the 15th of the month, may cause the Dealers Customers to be suspended until such time the Dealer account has been paid in full.
- If the Dealer account is suspended for non-payment, a $5.95 per Customer reactivation fee per account, minimum $25.00 will be required.
- Dealer shall never perform a charge back or charge inquiry, or immediate account suspension will occur and require both the original fees to be r-paid as well as a $50.00 charge back fee, prior to reactivation.
Our Service Terms:
- All services and pricing subject to change with a 30-day notice.
- Any billing errors must be reported to VirtuAlarm® by Dealer within 90 days of occurrence.
- VirtuAlarm has the right to re-bill Dealer up to 90- days after any billing error may be discovered.
- Express service signals must be sent to a VirtuAlarm partner Central Station over the C.S. Network.
- Express service includes C.S. network forwarding of medical, fire, panic and burglar alarm signals only. (See Express Signal Filter.)
- Express services logs all openings, closing, tests, trouble or supervisory signals in VirtuAlarm® history.
- Express Service does not include any UL Fire, V-Notify, I-Notify or D-Notify, SMS, IVR, Smart Phone or End-user services or access.
- Migration of any device into VirtuAlarm® for Dealer activation shall be at no charge.
- Once a device has been migrated into, or activated in VirtuAlarm®, it cannot be released or migrated out of VirtuAlarm®.
- AlarmNet® for Less pricing based on total number of AlarmNet accounts using AlarmNet360 with a minimum of 25 accounts. Dealer required to reimburse VirtuAlarm® for their monthly wholesale AlarmNet360 fees plus a service fee. A security deposit equal to 100% of the Dealers monthly wholesale fees billed through AlarmNet 360 shall be held by VirtuAlarm®. Then, each month a fixed amount will be charged to Dealers payment source with semi-annual adjustments. (Contact a representative for full details.)
- Any devices leased through VirtuAlarm, including “Hardware As A Service” (HAAS) devices, must be returned to VirtuAlarm upon service termination or a separate retail fee will be charged to the Dealer. We recommend updating the Customer information instead of cancelling the device itself.
Service Fees:
| Auto-Test Signal Received in VA | $ 1.00 |
| Auto-Test Signal Sent to CS | $ 2.00 |
| I-Notify Off (If Monitored by VA.) | $ 1.00 |
| NonCIDReceiver (If Monitored by VA.) | $ 1.00 |
| O/C Signals Received in VA | $ 2.00 |
| O/C Signals Sent to C.S. | $ 3.00 |
| Optional Trouble Signals Sent to C.S. | $ 1.00 |
| Memerbership fee | $ 5.00 |
| Wholesale Monitoring (If Monitored by VA.) | $ 2.00 |
| 3G/4G M2M Transmitter | $ 3.00 |
| AP Default Withholding (If Monitored by AP.) | $ 8.95 |
| Per AREA 002 + (If Monitored by VA.) | $ 3.00 |
| Per AREA 002 + (If Monitored by VA for ULFire) | $ 0.25 |
| AREA (Non-Monitored by VA.) | $ 1.50 |
| AREA (Non-Monitored) (ULFire) | $ 0.25 |
| Alarm.com IP Routing Fee | $ 1.00 |
| AlarmNet IP Routing Fee | $ 1.00 |
| Alula IP Routing Fee | $ 1.00 |
| Base Monthly by PSTN or Device (Non-Monitored) | $ 2.50 |
| Direct Customer Billing (+ 4% for Credit Card.) | $ 2.50 |
| Commercial Fire, Set for Non-UL Fire | $ 5.00 |
| Device Change Fee | $ 5.95 |
| Elevator Add on Fee | $ 3.00 |
| Excess Signals over 200 (Per Signal) | $ 0.02 |
| Cellular Gateway Only | $ 14.95 |
| Honeywell CLSS Paid By VA | $ 15.00 |
| Honeywell CLSS IP Routing Fee | $ 1.00 |
| IP-LTE-Monthly-Base | $ 2.50 |
| IP-LTE-Monthly-Cell-If-Used-At-All + | $ 2.50 |
| IP-LTE-Monthly-Cell-If-Used-Extended-Period ++ | $ 1.00 |
| IPAlarm | $ 2.00 |
| Account placed on Inactive | $ 0.50 |
| Optioinal LTT in Customer Set-up | $ 1.00 |
| M2M USB Download Modem | $ 16.00 |
| M2M Unknown Device S/N | $ 10.00 |
| MONITORED GATEWAY | $ 14.95 |
| MQ03 CLSS FIRE | $ 15.00 |
| MQ03 G-FIRE | $ 9.00 |
| MQ03 G-STD | $ 5.00 |
| MQ03 R-ULFIRE | $ 9.00 |
| NON-LTE Extended Network | $ 3.50 |
| Napco IP Routing | $ 1.00 |
| Non-TFN Receiver | $ 2.00 |
| Nurse Call Per-Signal | $ 0.50 |
| PSTNInbound | $ 2.00 |
| PSTNOutbound | $ 2.00 |
| Re-Activate | $ 5.95 |
| SecurTek – IPAlarm | $ 1.00 |
| SecurTek – LTE | $ 7.00 |
| SysFail | $ 0.25 |
| UL Burg | $ 3.00 |
| UL Burg+Fire Combo | $ 6.00 |
| UL Combo, Monitored | $ 3.00 |
| UL Combo, Non-Monitored | $ 1.00 |
| UL Fire | $ 3.00 |
| UL Fire Std Burg | $ 4.00 |
| YoLink Fee | $ 5.95 |