Our Service Rates For:
VirtuAlarm® “AP” Affiliate Monitored Dealers with Direct Billing Services.
One-Time Set-Up Fees
- NEW DEALER/PARTNER SETUP FEE (INCLUDES FIRST MONTHS MEMBERSHIP): $9.95
- STANDARD DEVICE ACTIVATION FEE: $8.95 + OPTIONAL SERVICES ADDED.
Other Dealer Fees
- DIRECT ALL-AS-ONE ACCOUNT BUILDING FROM VIRTUALARM CUSTOMER DASHBOARD.
- CENTRAL STATION REMOTE ACCESS SOFTWARE TO REVEW ANY ACCOUNTS AT NO CHARGE: FREE
- CENTRAL STATION SET-UP or UPDATES PROVIDED BY UPDATING IN VIRTUALARMS ALL-IN-ONE SITE
- IF REQUESTED BY DEALER TO HAVE VIRTUALARM UPDATE ON THEIR BEHALF, A $4.50V FEE APPLIES.
- SUBSCRIBER MONTHLY BASE WITHHOLDING: $8.95 PER MONTH.
- DEALER/PARTNER MEMBERSHIP FEE: FLAT $5.00 PER MONTH.
- PRIVATE M2M PORTAL: FLAT $5.00 PER MONTH. (OPTIONAL)
Customer / Dealer Signal Notification Services:
- V-NOTIFY®: Included Free w/Total Control. <- Notify up to 10 users by APP,SMS of Alarm events as they are sent to your Central Station.
- I-NOTIFY®: Included Free w/Total Control. <- Notify up to 10 users by APP,SMS & IVR of Alarm events, if not cancelled, they’re are sent to your Central Station. (Note: I-Notify is required for each account, or a $1.00 additional fee is added.)
- D-NOTIFY®: Included Free w/Total Control. <- DIY Monitoring – Notify up to 10 users of Alarm events by SMS to ‘one-click- call” their local 911 center.
- T-NOTIFY®: Included Free w/Every Customer Account. <- NEW: Techs/Installers can test alarm signals directly into their mobile phone in real-time.
- iPhone® APP: Included Free w/Total Control. <- Download free at Apple Store
- Android® APP: Included Free w/Total Control. <- Download free at Google Play Store.
Alarm Signal Forwarding Service Fees:
- IP/C.S. NETWORK: Included Free (Connects VirtuAlarm to American Digital Monitoring the Central Station.)
- PSTN – TOLL FREE: +$10.00 Mo. (Not recommended.)
- PSTN – DIRECT DIAL: +$15.00 Mo. (Not recommended.)
- 200 SIGNALS PER CALENDAR MONTH, included at no charge. A fee of $0.015¢ (One & a half cents.) per signal received above 200 in a calendar month.
Our Billing Policy:
- Unless arraigned in advance with VirtuAlarm® for direct billing, all fees will be charged to the Dealers credit card on file as they are created.
- Any device setup fees will be charged upon activation, plus the first 2 months of services, with no pro-rating. (VirtuAlarm® bills 1 month in advance.)
- All devices shall be re-billed on the 1st of the month, each new calendar month, for the next month in advance and is non-prorated or refundable.
- All devices shall be continuously be re-billed until such time the Dealer DELETES the Customer account with the associated device in their dashboard.
- Delayed billing by credit card requires all unpaid fees and newly generated monthly fees to be calculated and paid in full on the 1st day of each month.
- Delayed direct billing requires all unpaid fees and newly generated monthly fees to be calculated and invoiced net 15, to the Partner by the 5th day of the month.
- Any past due account may charged a $15.00 late fee after the 15th of the month.
- Any past due account 20 days or more may be suspended and require full payment plus a $5.95 per account, minimum $25.00 reactivation fee.
- Each month, the Subscriber is charged for their pre-set fees based on the Dealers input.
- A Base fee of $8.95 on each Subscriber account it automatically withheld starting the first month the account was entered by the Dealer.
- VirtuAlarm® performs routine audits on all newly added accounts and will adjust the base fee withheld should the account be found to have any optional services.
- VirtuAlarm® has the right to back charge up to a full year on any previously uncharged optional services once they are discovered.
- Affiliate may request a future withholding adjustment should they make any system changes to remove optional services they are being charged/withheld for.
- All PAID Subscriber fees above the withholding fee for each account shall be posted to the Dealers “Billing Ledger” where it can be reviewed 24/7.
- Any FAILED payments shall show in the “Billing Ledger”, and not be credited to the Dealer until such time that they have become a “Completed Payment”.
- Any Subscriber account past due 10 days will be charged a late fee by VirtuAlarm®.
- Any Subscriber account past due 30 days will be charged directly to the Dealer, but will be reimbursed should the Subscriber bring their account up to date.
- Should the Affiliate not have enough funds collected to pay for any withholding total, the outstanding fees will be charged to the Dealers payment source directly.
- All funds accumulated in the Affiliates Billing Ledger shall be paid to the Affiliate through PayPal using their email of record when the Affiliate requests a payout ONLINE at www.Payout.MyVirtuAlarm.com.
Service Terms:
- All services and pricing subject to change with a 30-day notice.
- Any billing errors must be reported to VirtuAlarm® by Dealer within 90 days of occurrence.
- VirtuAlarm has the right to re-bill Dealer up to 1 year after any billing error may be discovered.
- Express service signals must be sent to a VirtuAlarm partner Central Station over the C.S. Network.
- Express service includes C.S. network forwarding of medical, fire, panic and burglar alarm signals only. (See Express Signal Filter.)
- Express services logs all openings, closing, tests, trouble or supervisory signals in VirtuAlarm® history.
- Express Service does not include any UL Fire, V-Notify, I-Notify or D-Notify, SMS, IVR, Smart Phone or End-user services or access.
- Migration of any device into VirtuAlarm® for Dealer activation shall be at no charge.
- Migration of any device being released by VirtuAlarm® shall be charged a $4.50/USD processing fee, plus $50.00/USD less $1.00 per month the individual device has been active and on-line with VirtuAlarm®.
- AlarmNet® for Less pricing based on total number of AlarmNet accounts using AlarmNet360 with a minimum of 25 accounts. Dealer required to reimburse VirtuAlarm® for their monthly wholesale AlarmNet360 fees plus a service fee. A security deposit equal to 100% of the Dealers monthly wholesale fees billed through AlarmNet 360 shall be held by VirtuAlarm®. Then, each month a fixed amount will be charged to Dealers payment source with semi-annual adjustments. (Contact a representative for full details.)
Service Fees:
| Auto-Test Signal Received in VA | $ 1.00 |
| Auto-Test Signal Sent to CS | $ 2.00 |
| I-Notify Off (If Monitored by VA.) | $ 1.00 |
| NonCIDReceiver (If Monitored by VA.) | $ 1.00 |
| O/C Signals Received in VA | $ 2.00 |
| O/C Signals Sent to C.S. | $ 3.00 |
| Optional Trouble Signals Sent to C.S. | $ 1.00 |
| Memerbership fee | $ 5.00 |
| Wholesale Monitoring (If Monitored by VA.) | $ 2.00 |
| 3G/4G M2M Transmitter | $ 3.00 |
| AP Default Withholding (If Monitored by AP.) | $ 8.95 |
| Per AREA 002 + (If Monitored by VA.) | $ 3.00 |
| Per AREA 002 + (If Monitored by VA for ULFire) | $ 0.25 |
| AREA (Non-Monitored by VA.) | $ 1.50 |
| AREA (Non-Monitored) (ULFire) | $ 0.25 |
| Alarm.com IP Routing Fee | $ 1.00 |
| AlarmNet IP Routing Fee | $ 1.00 |
| Alula IP Routing Fee | $ 1.00 |
| Base Monthly by PSTN or Device (Non-Monitored) | $ 2.50 |
| Direct Customer Billing (+ 4% for Credit Card.) | $ 2.50 |
| Commercial Fire, Set for Non-UL Fire | $ 5.00 |
| Device Change Fee | $ 5.95 |
| Elevator Add on Fee | $ 3.00 |
| Excess Signals over 200 (Per Signal) | $ 0.02 |
| Cellular Gateway Only | $ 14.95 |
| Honeywell CLSS Paid By VA | $ 15.00 |
| Honeywell CLSS IP Routing Fee | $ 1.00 |
| IP-LTE-Monthly-Base | $ 2.50 |
| IP-LTE-Monthly-Cell-If-Used-At-All + | $ 2.50 |
| IP-LTE-Monthly-Cell-If-Used-Extended-Period ++ | $ 1.00 |
| IPAlarm | $ 2.00 |
| Account placed on Inactive | $ 0.50 |
| Optioinal LTT in Customer Set-up | $ 1.00 |
| M2M USB Download Modem | $ 16.00 |
| M2M Unknown Device S/N | $ 10.00 |
| MONITORED GATEWAY | $ 14.95 |
| MQ03 CLSS FIRE | $ 15.00 |
| MQ03 G-FIRE | $ 9.00 |
| MQ03 G-STD | $ 5.00 |
| MQ03 R-ULFIRE | $ 9.00 |
| NON-LTE Extended Network | $ 3.50 |
| Napco IP Routing | $ 1.00 |
| Non-TFN Receiver | $ 2.00 |
| Nurse Call Per-Signal | $ 0.50 |
| PSTNInbound | $ 2.00 |
| PSTNOutbound | $ 2.00 |
| Re-Activate | $ 5.95 |
| SecurTek – IPAlarm | $ 1.00 |
| SecurTek – LTE | $ 7.00 |
| SysFail | $ 0.25 |
| UL Burg | $ 3.00 |
| UL Burg+Fire Combo | $ 6.00 |
| UL Combo, Monitored | $ 3.00 |
| UL Combo, Non-Monitored | $ 1.00 |
| UL Fire | $ 3.00 |
| UL Fire Std Burg | $ 4.00 |
| YoLink Fee | $ 5.95 |