Our Service Rates For:

VirtuAlarm® “AD” Monitored Dealers

One-Time Set-Up Fees

  • NEW DEALER/PARTNER SETUP FEE (INCLUDES FIRST MONTHS MEMBERSHIP): $9.95
  • NEW SUBSCRIBER ACTIVATION FEE: $5.95 + OPTIONAL SERVICES ADDED FOR FIST 2 MONTHS. (VirtuAlarm® bills 30 days in advance)
  • SUBSCRIBER ACCOUNT TRANSFER FEES FROM ADM ACCOUNT TO AD ACCOUNT: FREE $0.00*

* Transfers requires (1) months fees charged at time of transfer, as VirtuAlarm® bills 30 days in advance.

Other Dealer Fees

  • CENTRAL STATION REMOTE ACCESS SOFTWARE TO VIEW SUBSCRIBER ACCOUNTS. FREE $0.00.
  • DEALER/PARTNER MEMBERSHIP FEE:  $5.00 PER MONTH.

Customer / Dealer Signal Notification Services:

  • V-NOTIFY®: Included Free w/Total Control. <- Notify up to 10 users by APP,SMS of Alarm events as they are sent to your Central Station.
  • I-NOTIFY®: Included Free w/Total Control. <- Notify up to 10 users by APP,SMS & IVR of Alarm events, if not cancelled, they’re are sent to your Central Station.
  • D-NOTIFY®: Included Free w/Total Control. <- DIY Monitoring – Notify up to 10 users of Alarm events by SMS to ‘one-click- call” their local 911 center.
  • T-NOTIFY®: Included Free w/Every Customer Account. ( Techs/Installers can send alarm signals directly into their mobile phone in real-time.)
  • iPhone® APP: Included Free w/Total Control. <- Download free at Apple Store.
  • Android® APP: Included Free w/Total Control. <- Download free at Google.

Alarm Signal Forwarding Service Fees:

  • IP/C.S. NETWORK: Direct signaling between VirtuAlarm® and American Digital Monitoring®. FREE $0.00.
  • VirtuAlarm® Single Inbound Toll Free Receiver. (Accepts All Receiver Formats, but sends Non-Contact ID Formats to Receiver Farm.) FREE $0.00. 
  • Receiver Farm Signal Processing. (Forwarded from Virtualarm® Receiver if NOT Contact ID Format.) +$1.00. 
  • UL Fire signal Processing selected. (Includes unlimited signals per month.) $3.00.
  • 200 Signals processed each calendar month, included at no charge. FREE $0.00. 
  • Excess of 200 signals per calendar month. (Excludes UL Fire Accounts.) $0.01.5¢ (One & a half cents) per Signal.

Optional Service Fees:

  • VirtuAlarm® APP: FREE $0.00.
  • VIDEO LINK: FREE $0.00.
  • REMOTE ARMING: ipAlarm – Total Control: FREE $0.00
  • REMOTE ARMING: M2M Services: FREE $0.00
  • ipALARM® Express ADD-ON FEE: FREE $0.00.
  • ipALARM® Full Features ADD-ON FEE: $.50 cents.
  • M2M DEALER PRIVATE PORTAL: $5.00 
  • M2M DEALER MULTI-USER  PRIVATE PORTAL: $10.00
  • M2M 4G-LTE ADD-ON FEE $1.00
  • M2M VERIZON/ATT DUAL SIM ADD-ON FEE: $5.00
  • M2M MOQ3 NON- UL FIRE ADD-ON FEE: $5.00
  • M2M MOQ3 UL FIRE ADD-ON FEE: $8.00
  • AlarmNet for Less ADD-ON FEE $1.00 (Based on total number see www.AlarmNetForLess.com for Details.)
  • Honeywell CLSS ADD-ON FEE: $1.00
  • THIRD PARTY NON-VirtuAlarm® DEVICE BASE FEE $10.00
  • THIRD PARTY NON-VirtuAlarm® BRONZE (ARM/DISARM) FEE +$5.00
  • THIRD PARTY NON-VirtuAlarm® SILVER (BRONZE + LIGHTS etc.) +$10.00
  • THIRD PARTY NON-VirtuAlarm® GOLD (SILVER + VIDEO.) +$15.00
  • THIRD PARTY NON-VirtuAlarm® STAND ALONE VIDEO ONLY  +$15.00
  • THIRD PARTY NON-VirtuAlarm® UL FIRE DEVICE FEE $18.00
  • TEST SIGNAL LOGGED IN VIRTUALARM: $1.00
  • TEST SIGNAL PROCESSED IN VIRTUALARM: $1.10 cents.
  • TEST SIGNAL LOGGED IN VIRTUALARM: $1.00
  • TEST SIGNAL PROCESSED IN ADM: $3.00
  • OPEN/CLOSE SIGNALS LOGGED & NOTIFY CUSTOMER IN VIRTUALARM: $2.00
  • OPEN/CLOSE SIGNALS PROCESSED/ LOGGED IN ADM: $3.00
  • OPEN/CLOSE SIGNALS PROCESSED WITH WINDOWS IN ADM: $5.00-$15.00.
  • SYSTEM CRITICAL FAIL TROUBLE SIGNALS PROCESSED IN VIRTUALARM WITH NOTIFICATION BY EMAIL. $0.10 cents.
  • RESIDENTIAL/COMMERCIAL BURGLAR ALARM AREAS 002 through 999: $5.00 each.
  • NON-UL, COMMERCIAL FIRE ACCOUNTS SENDING FIRE SIGNALS INTO VIRTUALARM: $5.00
  • COMMERCIAL UL FIRE (NFPA 72) ACCOUNTS FULLY PROCESSED IN VIRTUALARM ONLY: $3.10
  • COMMERCIAL UL FIRE (NFPA 72) ACCOUNTS PROCESSED IN ADM: $5.00
  • M2M DOWNLOAD SOFTWARE: $17.50 (Allows for unlimited upload/downloading of panels over the cellular connection using alarm panels software.)

Our Billing Policy:

  1. Unless arraigned in advance with VirtuAlarm® for direct billing, all fees will be charged to the Dealers credit card or ECH/EFT on file as they are created.
  2. Any device setup fees will be charged upon activation, plus the first 2 months of services, with no pro-rating. (VirtuAlarm® bills 1 month in advance.)
  3. All devices shall be re-billed on the 1st of the month, each new calendar month, for the next month in advance and is non-prorated or refundable.
  4. All devices shall be continuously be re-billed until such time the Dealer DELETES the Customer account with the associated device in their dashboard.
  5. Any Dealer account past due may charged a $15.00 late fee after 15 days.
  6. Any past due account 30 days or more may be suspended and require full payment plus a $1.00 per account, minimum $25.00 reactivation fee.
  7. Each month, the Subscriber is charged for their pre-set fees based on the Dealers input and verified signals received/processed.
  8. A monthly base fee of $2.50 on each Subscriber account, except for express devices will be added to any account..
  9. VirtuAlarm® performs daily audits on accounts and will auto-adjust add-on fees should any account be found to have any optional services.
  10. VirtuAlarm® has the right to back charge up to a full year on any previously uncharged optional services once they are discovered.
  11. All future billing and all previously billed fees for each account shall be visible in the Dealers “Billing Ledger” to be viewed 24/7.
  12. Use of a credit card for auto-payment shall bear a 4% Add-On fee for paid gross dealer charges.
  13. Use of ECH/EFT for auto-payment shall not be charged any fees for paid gross dealer charges.  

Service Terms:

  1. All services and pricing subject to change with a 30-day notice.
  2. Any billing errors must be reported to VirtuAlarm® by Dealer within 90 days of occurrence.
  3. VirtuAlarm has the right to re-bill Dealer up to 1 year after any billing error may be discovered.
  4. Express service includes C.S. network forwarding of medical, fire, panic and burglar alarm signals only. (See Express Signal Filter.)
  5. Express services logs all openings, closing, tests, trouble or supervisory signals in VirtuAlarm® history.
  6. Express Service does not include any UL Fire, V-Notify, I-Notify or D-Notify, SMS, IVR, Smart Phone or End-user services or access.
  7. Migration of any new device into VirtuAlarm® for Dealer activation shall be at no charge.
  8. Migration of any device being released by VirtuAlarm® shall be charged a $4.50/USD processing fee, plus $50.00/USD less $1.00 per month the individual device has been active and on-line with VirtuAlarm®.
  9. AlarmNet® for Less pricing based on total number of AlarmNet accounts using AlarmNet360 with a minimum of 25 accounts. Dealer required to reimburse VirtuAlarm® for their monthly wholesale AlarmNet360 fees plus a service fee. A security deposit equal to 100% of the Dealers monthly wholesale fees billed through AlarmNet 360 shall be held by VirtuAlarm®. Then, each month a fixed amount will be charged to Dealers payment source with semi-annual adjustments. (Contact a representative for full details.)